Verizon Connection Issues

Verizon Connection Issues

If you are receiving a “password incorrect” message when using a Verizon router issue,  we found that Verizon routers have a feature called (SON) Single Organized Network. Self-Organizing Networks (SON) can significantly improve Wi-Fi performance by automatically identifying and fixing Wi-Fi problems. This feature comes checked OFF when first installed.  Once this service is checked back ON, your Hydrawise controller should connect without any issues at all.

Please follow the steps below:

1. Open MyFios App

2. Select Wi-Fi settings

3. Select Self Organizing Network

4. Turn SON "Off"