How do I add a new customer?
The steps below will explain how to add a customer with an existing account ( homeowner created one already ) and adding a customer where a account is already created. The videos below will walk y...
No Zones Running
In this article, we will cover the most common reasons why your sprinklers are not running.
Topics include the following:
Testing water supply
Testing controller voltage
Test Wi-Fi on the control...
Serial Number Invalid Message
In the event you see this ERROR message, the serial number may be linked to another account.
Here are a few reasons for the message:
It is possible you are trying to register a controller that the...
No Recent Contact/Phone Not Connecting
This message indicates the controller is not connected to Hydrawise. We detect this within about 7 minutes so this would be a connectivity problem for controllers with firmware versions 3.00+.