Adding a User

Adding a USER to your Hydrawise account can be very helpful when Technicians need access to controllers for general maintenance, winterization, or maybe just to run some manual cycles.  As a home plan user, you must have an Enthusiast Plan to add additional users. Learn More

To add a user, please view the steps below to access this feature:

1. Sign in to your Hydrawise account.
2. Click on the MENU icon () on the upper left-hand side of the app. If accessing from a web browser, click on the () on the upper right-hand side.
3. Under My ACCOUNT, click USERS.
4. Click ADD USER.
5. Fill in the required details and click OK. This will send a validation email to the user to activate the account. The user must create a password upon visiting the Dashboard for the first time.

IMPORTANT You cannot add a user who already has an existing Hydrawise account. If the user has an account, email us at support@hydrawise.com. We will delete the account from our system and you can then add the user accordingly.