In some cases, you may not have a customer's email address available to set up the account under MY CUSTOMERS. In such cases, you may have to add the controller to your personal business account first. Follow these steps to make sure you and the customer can both access the controller:
- Add the customer to your business account.
- Move the controller into their account.
- Delete the auto-generated controller.
If using your computer (PC), the MULTI-SITE MANAGER is located on the upper right-hand side as well.
Adding the New Customer
- Log in to the Hydrawise app.
- Click on the MULTI-SITE MANAGER
icon on the upper right-hand side. Then select MY CUSTOMERS.
- Scroll down and select ADD NEW CUSTOMER.
If additional information is required to add the customer, click here.
Moving the Controller
With the customer now added to your contractor account, you can MOVE the controller so you both have access.
- Click on the MULTI-SITE MANAGER
- Scroll down and select your ACCOUNT NAME (e.g., Proffitt Landscapes (your account)).
- Scroll down to the controller you would like to move. Then click the (
) ICON.
- Select MOVE TO NEW ACCOUNT.
- Select the new customer you just added and click MOVE.
Deleting the Auto-Generated Controller
- Click on the MULTI-SITE MANAGER
- Click on the desired customer's NAME.
- Scroll down to the controller you wish to DELETE. Then click the (
).
- Select DELETE.
This action removes the duplicate controller that has no serial number or information attached to the customer's account.
