Hydrawise allows in-app communication for contractors and their customers in a format similar to instant messaging. Messages between contractors and customers appear as push notifications on the customers’ phones (just like alerts), and are also visible under MESSAGES ICON in the app or web browser. For added convenience, we store the conversations.
This function is available by clicking on the MESSAGES icon on the upper right hand side.
This tool provides contractors the ability to message you as customers directly. Some example messages you can see from a contractor would be below:
- Call now to book your winterizations.
- Have you seen our monthly specials?
- Urgent weather notices
- Fertilizer and chemical reminders
- We noticed your irrigation system had a High-Flow Alert last night. I’ll have my team visit later today to look at it for you.
After MESSAGES is selected, press the plus symbol to enter the first letter of the user's name, and they will appear in the drop down.
Note: End users can only send and receive messages to and from their contractor.