WAND - Troubleshooting

Incorrect Serial number

• Verify the serial number matches the number on the WAND device sticker prior to installation.

Hydrawise Android App is unable to find WAND.

• Check if X2 LCD shows SAP and reconnect. To place in SAP mode, press the WAND Wi-Fi button twice. Find the button located here. Be within the 10’ (3 m) range of the controller.

Smartphone or computer does not show the WAND Wi-Fi network.

Hydrawise App cannot communicate with the WAND.

• Check if X2 LCD shows SAP and reconnect. To place in SAP mode, press the WAND Wi-Fi button twice. Find the button located here.
• Connect to the WAND Wi-Fi network in your device’s settings. Disable mobile data.

Hydrawise App does not list your wireless network.

• Test if the controller location is in range of your Wi-Fi network
• Check if smartphone or computer is connected to the WAND Wi-Fi Network

The app is showing 'Connecting…' for more than 30 seconds after you’ve entered your wireless password.

• Verify the serial number in controller settings matches the number on the WAND device prior to installation.
• The controller may be too far away from the Wi-Fi router for a reliable connection. Move either device closer or use a repeater.
• Verify the correct wireless network name and password. Re-connect.
• The router may be offline from the internet.

The app appears to lag or not update after completing setup or displays an error message.

• Make sure your mobile internet or mobile data is enabled

Unable to exit the wizard.

• Make sure your mobile internet or mobile data is enabled