If you are having issues connecting the WAND device to the X2 controller, please check the following symptoms and solutions in the chart below.
Problem | Solution(s) |
Incorrect Serial number |
|
Hydrawise Android App is unable to find WAND. |
|
Smartphone or computer does not show the WAND Wi-Fi network. |
|
Hydrawise App cannot communicate with the WAND. |
|
Hydrawise App does not list your wireless network. |
|
The app is showing 'Connecting…' for more than 30 seconds after you’ve entered your wireless password. |
|
The app appears to lag or not update after completing setup or displays an error message. |
|
Unable to exit the wizard. |
|
Trouble Connecting?
- Be sure your device remains connected to the HunterX2XXX Wi-Fi network during the SAP setup. Device Wi-Fi may automatically connect back to your saved networks
- NO INTERNET popup may appear. Select CONTINUE WITHOUT INTERNET to remain connected to WAND.
- Forget the saved HunterX2XXX Wi-Fi network in your device's Wi-Fi settings, then restart the Wi-Fi setup. Uninstall WAND, re-insert, and finally restart the Wi-Fi setup.
Solid LED Color:
● WAND is waiting for the user to add Wi-Fi credentials.
● The controller is Online and connected to the Hydrawise server.
● Incorrect Wi-Fi password entered or Wi-Fi network lost.
- Be in range of Wi-Fi signals and verify with a smartphone.
- Verify the correct Wi-Fi network name and password used.
- Verify the Wi-Fi network is using 2.4 GHz and not 5 GHz.
Flashing LED Color:
● 1 blink, WAND is in Bluetooth pairing mode.
● 2 blinks, WAND is in SAP (Soft Access Point) mode.
● 3 blinks, WAND is in Pbc, router-supported (WPS) mode.