WAND - Troubleshooting

Symptoms

Solution(s)

Incorrect Serial number

Verify the serial number matches the number on the WAND device sticker prior to installing.

Hydrawise Android App is unable to find WAND.

Check if X2 LCD shows SAP and reconnect. To place in SAP mode, press the WAND Wi-Fi button twice. Find the button located here.
Be within 10’ (3 m) range of the controller.

Smartphone or computer does not show the WAND Wi-Fi network.

Hydrawise App cannot communicate with the WAND.

Check if X2 LCD shows SAP and reconnect. To place in SAP mode, press the WAND Wi-Fi button twice. Find the button located here.
Connect to the WAND Wi-Fi network in your device’s settings. Disable mobile data.

Hydrawise App does not list your wireless network.

Test if the controller location is in range of your Wi-Fi network
Check if smartphone or computer is connected to the WAND Wi-Fi Network

The app is showing 'Connecting…' for more than 30 seconds after you’ve entered your wireless password.

The controller may be too far away from the Wi-Fi router for a reliable connection. Move either device closer or use a repeater.

Verify the correct wireless network name and password. Re-connect.
The router may be offline from the internet.

The app appears to lag or not update after completing setup or displays an error message.

Make sure your mobile internet or mobile data is enabled

Unable to exit the wizard.

Make sure your mobile internet or mobile data is enabled