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If you are having issue connecting the WAND device to the X2 controller, please check the following symptoms and solutions below.
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Symptoms |
Solution(s) |
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Hydrawise Android App is unable to find WAND. |
Check if X2 LCD shows SAP and reconnect. To place in SAP mode, press the WAND Wi-Fi button twice. Find button location here. |
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Smartphone or computer does not show the WAND Wi-Fi network. |
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Hydrawise App cannot communicate with the WAND. |
Check if X2 LCD shows SAP and reconnect. To place in SAP mode, press the WAND Wi-Fi button twice. Find button location here.
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Hydrawise App does not list your wireless network. |
Test if controller location is in range of your Wi-Fi network |
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App is showing 'Connecting…' for more than 30 seconds after you’ve entered your wireless password. |
Controller may be too far away from the Wi-Fi router for reliable connection. Move either device closer or use a repeater. Verify correct wireless network name and password. Re-connect. |
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App appears to lag or not update after completing setup or displays an error message. |
Make sure your mobile internet or mobile data is enabled |
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Unable to exit the wizard. |
Make sure your mobile internet or mobile data is enabled |
Trouble Connecting?
- Be sure your device remains connected to HunterX2XXX Wi-Fi network during the SAP setup. Device Wi-Fi may automatically connect back to your saved networks
- A NO INTERNET popup may appear. Select CONTINUE WITHOUT INTERNET to remain connected to WAND.
- Forget the saved HunterX2XXX Wi-Fi network in your device Wi-Fi settings, then restart Wi-Fi setup. Uninstall WAND, re-insert, and finally restart Wi-Fi setup.
Solid LED Color:
● WAND is waiting for user to add Wi-Fi credentials.
● Controller is Online and connected to Hydrawise server.
● Incorrect Wi-Fi password entered or Wi-Fi network lost.
- Be in range of Wi-Fi signal and verify with smartphone.
- Verify correct Wi-Fi network name and password used.
- Verify Wi-Fi network is using 2.4 GHz and not 5 GHz.
Flashing LED Color:
● 1 blink, WAND is in Bluetooth pairing mode.
● 2 blinks, WAND is in SAP (Soft Access Point) mode.
● 3 blinks, WAND is in Pbc, router-supported (WPS) mode.