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Wi-Fi Irrigation Control

WAND - Connection

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WAND - Troubleshooting

If you are having issues connecting the WAND device to the X2 controller, please check the following symptoms and solutions in the chart below.

Problem Solution(s)

Incorrect Serial number
  • Verify the serial number matches the number on the WAND device sticker prior to installation.

wand_serial_number.png

Hydrawise Android App is unable to find WAND.
  • Check if X2 LCD shows SAP and reconnect. To place in SAP mode, press the WAND Wi-Fi button twice. Find the button located here. Be within the 10’ (3 m) range of the controller.

Smartphone or computer does not show the WAND Wi-Fi network.

Hydrawise App cannot communicate with the WAND.
  • Check if X2 LCD shows SAP and reconnect. To place in SAP mode, press the WAND Wi-Fi button twice. Find the button located here.
  • Connect to the WAND Wi-Fi network in your device’s settings. Disable mobile data.

mceclip3.png       mceclip2.png

 

Hydrawise App does not list your wireless network.
  • Test if the controller location is in range of your Wi-Fi network
  • Check if smartphone or computer is connected to the WAND Wi-Fi Network

The app is showing 'Connecting…' for more than 30 seconds after you’ve entered your wireless password.
  • Verify the serial number in controller settings matches the number on the WAND device prior to installation.
  • The controller may be too far away from the Wi-Fi router for a reliable connection. Move either device closer or use a repeater.
  • Verify the correct wireless network name and password. Re-connect.
  • The router may be offline from the internet.

The app appears to lag or not update after completing setup or displays an error message.
  • Make sure your mobile internet or mobile data is enabled

Unable to exit the wizard.
  • Make sure your mobile internet or mobile data is enabled

 

Firmware Update Codes

  1. UPd8A - When online, the WAND LED will turn red ● and UPd8A will appear on the controller upgrading to the latest X2 Controller firmware.
  2. UPd8b - When online, the WAND LED will turn amber ● and UPd8b will appear on the controller upgrading to the latest Hydrawise firmware.
  3. UPd8C - When online, the WAND LED will turn green ● and UPd8C will appear on the controller upgrading to the latest Wi-Fi firmware.

Trouble Connecting?

  1. Be sure your device remains connected to the HunterX2XXX Wi-Fi network during the SAP setup. Device Wi-Fi may automatically connect back to your saved networks
  2. NO INTERNET popup may appear. Select CONTINUE WITHOUT INTERNET to remain connected to WAND.
  3. Forget the saved HunterX2XXX Wi-Fi network in your device's Wi-Fi settings, then restart the Wi-Fi setup. Uninstall WAND, re-insert, and finally restart the Wi-Fi setup.

Solid LED Color:

● WAND is waiting for the user to add Wi-Fi credentials.

● The controller is Online and connected to the Hydrawise server.

● Incorrect Wi-Fi password entered or Wi-Fi network lost.

  1. Be in range of Wi-Fi signals and verify with a smartphone.
  2. Verify the correct Wi-Fi network name and password used.
  3. Verify the Wi-Fi network is using 2.4 GHz and not 5 GHz.

Flashing LED Color:

● 1 blink, WAND is in Bluetooth pairing mode.
● 2 blinks, WAND is in SAP (Soft Access Point) mode.
● 3 blinks, WAND is in Pbc, router-supported (WPS) mode.

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