If you are receiving the a “password incorrect” message when using a Verizon router issue, we found that Verizon routers have a feature called (SON) Single Organized Network. Self-Organizing Networks (SON) can significantly improve Wi-Fi performance by automatically identifying and fixing Wi-Fi problems. This feature comes checked OFF when first installed. Once this service is checked back ON, your Hydrawise controller should connect with without any issues at all.
Please follow the steps below:
- Open MyFios App
- Select Wi-Fi settings
- Select Self Organizing Network
- Turn SON "Off"