You may need to send a customer another activation email if the email was changed or they had issues receiving after setup wizard was completed. Below are some quick instructions on sending another activation and/or lost password email for you Multi Site Manager.
Resend Activation Email
- Click on the "Multi-Site Manager" icon on the upper right hand side, then "My Customers."
- Click on the Customer you want to manager or search by the username/email.
- Click on the User you would like to edit
- Select icon, then view details
- Select Resend Activation Email.
Sending a Lost Password Email
The same steps will also allow you to send an email to the user for them to reset their password.