You may need to send a customer another activation email if the email was changed or they had issues receiving after setup wizard was completed. Below are some quick instructions on sending another activation and/or lost password email for you Multi Site Manager.
Resend Activation Email
- Click on the MULTI-SITE MANAGER icon on the upper right hand side, then MY CUSTOMERS.
- Click on the CUSTOMER you want to manager or search by the username/email.
- Click on the USER you would like to edit
- Select icon, then view details
- Select RESEND ACTIVATION EMAIL.
Sending a Lost Password Email
The same steps will also allow you to send an email to the user for them to reset their password.