In the event you see this ERROR message, the serial number may be linked to another account.
Here are a few reasons for the message:
- It is possible you are trying to register a controller that the contractor installed and put into their own account.
- It is possible the contractor used a different email for you or they got the email wrong. Verify correct email was used with contractor.
- The serial number might be linked to the original homeowner.
If the contractor needs to release the serial number, information can be found in this link.
If you continue to have trouble locating the customer where the serial number is assigned to, please contact us. We will respond to both parties accordingly to resolve the issue.