No Recent Contact/Phone Not Connecting

This message indicates the controller is not connected to Hydrawise. We detect this within about 7 minutes so this would be a connectivity problem for controllers with firmware versions 3.00+. 

NOTE: It takes 7 hours for a Hunter HC indoor controller with version 1.89 or 2.05 to indicate NO RECENT CONTACT!

From the Home screen at the controller, navigate to Server Status by pressing Status > Controller Status.  A successful connection to the Hydrawise servers is indicated by Last Sync under 1 minute or OK-Updated "X:XX" Ago as the Server Status.  The controller is connected to Hydrawise and last got a configuration update "X:XX" seconds ago. This is the normal state.

An unsuccessful connection to the router is indicated by Wireless Down, No Internet, or Last Sync 1 minute or greater as the Server Status.  The controller is NOT connected to the router.

1. Check that your wireless router and controller is powered on.
2. Signal Strength check - Settings > Wireless > Wireless Name > Select Network > Read strength (High recommended for best functionality).  
3. Reboot Controller - Settings > Config > Reboot Controller > Check Server Status
4. Factory Default - Settings > Config > Factory Default > Erase Config > Connection Wizard >Check Server Status
5. Reset Modem/Router - Unplug for 15-20 seconds. Next, plug back in and wait 2-3 minutes. Repeat these steps two more times. Check Server Status.  This will refresh the connection to an extender if you have one installed.
6. Reset Extender (if have one) - Reset extender as well to refresh the IP settings.
7. Check Network Settings - The following Wi-Fi requirements apply to your Hunter Hydrawise-ready controller.
   • Hunter HC controller is 802.11 B/G
   • Hunter WAND controller is 802.11 B/G/N
   • Hunter Pro-HC controller is 802.11 B/G/N
   • Hunter HPC controller is 802.11 B/G/N
   • Hunter HCC controller is 802.11 B/G/N
   • Bandwidth - 2.4 GHz only. Not compatible with 5 GHz
   • Router Channel - Set between 1-11
   • Guest Networks/Networks with portal page login - Not compatible
   • Mac Address (If Needed) - 
     • HC - Enter 001e followed by serial number (e.g., 001e05fb90ce)
     • HCC/HPC/PROHC - Enter f8f0 followed by serial number (e.g., f8f005fb90ce)
   • Open (unblocked) Ports - 443, 8883, NPT (123), DNS (53)
8. Testing with Hot-spot - Depending on your smartphone, please use either guide below:

   Apple hotspot

   Android hotspot

   Check Server Status. This test will tell you if the controller is working fine and may need to install an extender for a better connection.

Wifi Extender Note: You can try and connect to the extender via hotspot. If you have connections issues here, then your not getting an internet connection from the source.