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Performing a network test is a simple process and can be done when in front of the controller. The bandwidth of 2.4 GHz is the required bandwidth for this application. Learn more
Please use the steps below for checking your connection from the controller.
| Step 1 | Step 2 |
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Select STATUS.
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Select CONNECTION STATUS.
|
| Step 3 | Step 4 |
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Select CHECK CONNECTION.
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Select OK after the test is finished. See failure descriptions below.
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| Failure Code | Screen Suggestion | Recommendation |
| Enable Wi-FI | Please enable WiFi. | The controller is in Offline Mode. Home > Settings > Offline Programs and Settings > Enable Wi-Fi |
| Enter Wireless Params | Enter your wireless settings. | Incomplete password, router name, or security setting. |
| Move Router Closer | If possible, move the router closer to the controller. |
Signal Strength needs to be improved. |
| Wi-Fi 2.4gHz | Make sure your router supports 2.4gHz bandwidth. | Hydrawise can't find a 2.4gHz Wi-Fi signal. |
| Add Repeater | Add WiFi Repeater. | Signal Strength needs to be improved with a repeater/extender. |
| Check DNS |
Check with your ISP that DNS is working. |
Internet Service Provider or router setting problem. |
| Check Internet |
Check with your ISP that the internet is reliable. |
Internet Service Provider or router setting problem. |
| NTP Fail | Check with your ISP that NTP is open. | Internet Service Provider or router setting problem. |
| IOT Fail | Check with your ISP that TCP 8883 is open. | Internet Service Provider or router setting problem. |
| HTTPS Fail | Check with your ISP that HTTPS is allowed. | Internet Service Provider or router setting problem. |
| ISP Block | Check with your ISP is not blocking you. |
Internet Service Provider problem. |