Performing a network test is a simple process and can be done when in front of the controller. A bandwidth of 2.4 GHz is required for this application. Learn more
Please use the steps below for checking your connection from the controller.
| Step 1 | Step 2 |
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Select STATUS.
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Select CONNECTION STATUS.
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| Step 3 | Step 4 |
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Select CHECK CONNECTION.
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Select OK after the test is finished. See failure descriptions below.
|
| Failure Code | Screen Suggestion | Recommendation |
| Enable Wi-FI | Please enable WiFi. | The controller is in Offline Mode. Home > Settings > Offline Programs and Settings > Enable Wi-Fi |
| Enter Wireless Params | Enter your wireless settings. | Incomplete password, router name, or security setting. |
| Move Router Closer | If possible, move the router closer to the controller. |
Signal Strength needs to be improved. |
| Wi-Fi 2.4gHz | Make sure your router supports 2.4gHz bandwidth. | Hydrawise can't find a 2.4gHz Wi-Fi signal. |
| Add Repeater | Add WiFi Repeater. | Signal Strength needs to be improved with a repeater/extender. |
| Check DNS |
Check with your ISP that DNS is working. |
Internet Service Provider or router setting problem. |
| Check Internet |
Check with your ISP that the internet is reliable. |
Internet Service Provider or router setting problem. |
| NTP Fail | Check with your ISP that NTP is open. | Internet Service Provider or router setting problem. |
| IOT Fail | Check with your ISP that TCP 8883 is open. | Internet Service Provider or router setting problem. |
| HTTPS Fail | Check with your ISP that HTTPS is allowed. | Internet Service Provider or router setting problem. |
| ISP Block | Check with your ISP is not blocking you. |
Internet Service Provider problem. |