How can I manage my customers plans?

Hydrawise accounts with a Contractor Plan have a dedicated portal for creating and managing customers and controllers.

To access the customers, click on the MULTI-SITE MANAGER  icon on the upper right hand side,  then MY CUSTOMERS. This option is not available if you don’t have a Contractor Plan.

In the CONTRACTOR PORTAL, find your customer and click on their name to configure the details. You can see the plan of the customer and the expiration time.

From this section, you can do the following:

• Add a plan using a code you’ve received from a authorized Hunter dealer.
• Assign a plan previously purchased
• Purchase a plan

Add a Plan Using a Code

If you’ve purchased a plan card from a retailer with a code on the back, or if they’ve given you the plan code, you can use this to assign the plan to your customer. The plan code is four characters followed by a dash and another four characters (for example, 45F2-644E).

1. Click on the menu and select ADD PLAN USING CODE.
2. Enter UPGRADE KEY.

Step 1

Step 2

Assign an Available Plan

If you’ve purchased plans online or you have received free plans with your Contractor Plan they are available for you to assign to new or existing customers.

1. Click on the menu and select ASSIGN AVAILABLE PLAN.
2. Available plans will be listed. Choose the plan and click ADD PLAN to assign it to a customer.

Step 1

Step 2

For the contractor on a Bronze, Silver, Gold or Platinum plan, included plans are in the following chart.

Purchase Customer Plan

Plans can also be purchased through this section as well.

1. Click on the menu and select PURCHASE PLAN.
2. Choose the plan you want to purchase and select whether you’d like it to be automatically renewed. Then click UPGRADE WITH PAYPAL to pay for plan.

Step 1

Step 2