How does SMS text messaging work on contractor plan?

Hydrawise allows you to receive alert notifications in a few different ways.

• In-App Alerts are free and rely on your web service and the Hydrawise App on your iOs or Android phone. Alerts are displayed in the “Event” log in your App and on your web login.
• Short Message Service (SMS) is a text messaging service component of most cell phones. SMS ALERT (text message) notifications can be sent to your customer or any user in your contractor account when on the correct plan.

To access the SMS Alert service, you must be on one of the Hydrawise Contractor Plans (excluding the Contractor Free Starter Plan) listed in the table below.  As the contractor, if you would like to receive SMS messages from your customer's accounts, each customer must be set up on the Enthusiast Plan. The basic alerts are also available for free with an in-App alert or listed in your “Multi-Site Manager > Maintenance > Events” tab.

For instructions on updating or adding a plan, click here.

If you are configuring a controller that is currently NOT on an Enthusiast plan or in your personal business account, you could see the ERROR message below. Please ensure you are configuring a controller supported for SMS Alerts.

The account in which the controller (customer) is located, must have a Hydrawise Enthusiast Plan (e.g; if you own the controller and you would like an SMS Alert service instead of an in-App Alert message, your account would need an Enthusiast Plan). Learn More