When a customer has a problem with a controller, do you ever wish you could see what changes they’ve made to their configuration? You can do that by:
Look at Your Customer Alerts:
- Click on Settings –> My Customers.
In the Customer Events section, you can see different types of alerts. Use the Info, Warning, and Error buttons to show or hide different types of alerts.
Types of Alerts
|Types of Alerts|
|Errors||Problems with the controller, such as overcurrent or excess water usage|
|Warnings||Possible problems with the controller, such as low current|
|Info||Information about the controller, such as new zones added or zone run times|
Looking at Reports for a Controller:
From the menu, choose the Controller link.
Choose the controller you want to view:
Next, select Reports and click on the Event report. This will show a list of any messages related to that controller from the past week.