The serial number is needed when you add your controller to the cloud. This number is found on the controller or using the controller’s touch screen.
To link your controller to your account, please refer to this article How To Remove or Link Your Serial Number
IMPORTANT: The serial number A8000000 is a generic serial number assigned when the controller has not been registered (never connected to the internet to activate). This serial number will show on the touchscreen temporarily until the controller is connected to the internet. To see the real serial number, either refer to the sticker or add the controller online so it updates to the correct online serial number
To access the serial number on the touch screen, follow these steps:
- From the HOME screen, click STATUS.
- Click CONNECTION STATUS (fig.1).
The serial number is shown on this screen and will contain only letters a through f and numbers 0 through 9 (fig.1).
|Serial Number Sticker|
X2 WAND Controller - Sticker located on the WAND cartridge device.
HC Controller - Sticker located on the back of the controller
PROHC - Controller - Located inside wiring compartment above the 24 VAC terminals
HPC - Controller - Sticker located on the back of the front panel
HCC - Controller - Sticker located on the back of the front panel
To link your controller to your account, please refer to this article Linking a Controller to My Account.