If your HCC Controller does not recognize your stations, you will see the facepack message No Communication with Expansion Modules on the controller screen. You may need to reset some of the hardware components. You can follow the steps below to make the connection between the facepack and your station modules.
- Open the Front Panel.
- Turn Off the power by unplugging the controller.
- Remove the Ribbon from the back of the front panel.
- Remove all the Modules (power module and station module(s)).
- Reinstall the Modules.
- Reinstall the Ribbon cable (wait 2-3 minutes).
- Turn On the power to the controller.
- Sign in to your Hydrawise account.
- Select the Menu icon (
) on the upper left-hand side of the app.
- Select Controller Settings.
- Verify the correct controller station count under Model (i.e., HCC 16 Zones).
