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Your Hydrawise controller can connect to the internet via your Wi-Fi router and is then available for you to use
through your smart devices (phone, tablet) and your computer. The following Wi-Fi requirements apply to your Hunter Hydrawise-ready controller.
Here are some tips to ensure optimal controller functionality:
| Wi-Fi Checklist: | |
| Network Types |
|
| Bandwidth | 2.4 GHz only. (Not compatible with 5 GHz) |
| Router Channel | Set between 1-11 |
| Security Type | WPA or WPA2 Personal (only) |
| Guest Networks/Networks with portal page login | Not compatible |
| Mac Address (If Needed) |
|
|
Outbound Ports |
|
| Inbound Ports | None |
|
DNS Domain Names |
Our DNS servers are multiple dependent upon the controller model and version number. Iot.hydrawise.com poll.hydrawise.com *.pool.ntp.org pool.ntp.org |
| NOTE: The network must not contain enterprise access points that have been configured to require certificates or other forms of enterprise authentication. | |
Note (Australian Region Only): The hotspot provided by Telstra 4GX dongle is compatible with Hydrawise controllers in this region. These models are manufactured by Huawei. See the chart below for supported versions.
| Brand Name | Model: | Supported/Not Supported |
| Telstra 4GX Wi-Fi | MF910Z | Supported |
| Telstra 4GX Broadband USB & Wi-Fi Plus | E8372 | Supported |
| Telstra Wi-Fi Pro Modem | MF910 | Not Supported |
Additional Information
The network must not contain enterprise access points that have been configured to require certificates or other forms of enterprise authentication. Hydrawise-ready controllers cannot connect to guest networks or networks that use a portal page to log in.
Hydrawise controllers only connect to the Wi-Fi network to gain internet access to Hydrawise cloud-based servers held within AWS (Amazon Web Service) cloud-based systems. If you connect the controllers via MAC address, use the manual method. Do this by entering the prefix 001e followed by the controller serial number for the HC (e.g., 001e05fb90ce) and entering the f8f0 followed by the controller serial number for HCC/HPC/PRO-HC/WAND (e.g., f8f005fb90ce).
The Hydrawise system allows for remote controller programming via smartphones, tablets, and internet-connected computers. All functions of the Hydrawise system can be performed from these devices.
- Internet-connected computers and laptops connect to the local network through the internet and to the Hydrawise cloud via a web login at hydrawise.com. This web link provides a unique login and secure password access to the Hydrawise system located on the AWS servers.
- Smartphones and tablets require the use of an app that provides a secure connection to the Hydrawise system on the AWS servers. Hydrawise provides iOS and Android apps.